Towards Information Transparency in the Context of Service Management

Art der Publikation: Beitrag in Sammelwerk

Towards Information Transparency in the Context of Service Management

Autor(en):
Belter, Roman; Spies, Thorsten; Ludwig, Andre; Franczyk, Bogdan; Eicker, Stefan
Titel des Sammelbands:
Proceedings of the IEEE International Conference on Service-Oriented Computing and Applications (SOCA), 2010
Verlag:
IEEE
Ort(e):
Perth
Veröffentlichung:
2010
ISBN:
978-1-4244-9802-4
Sprache:
en
Schlagworte:
service management, generic views, service system, artifacts, service stakeholder
Digital Object Identifier (DOI):
doi:10.1109/SOCA.2010.5707164
Link zum Volltext:
https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=5707164
Zitation:
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Kurzfassung

With an increasing demand for higher value services, comprehensive support for service customization, provisioning and management is needed. This paper details ongoing research work regarding a service management approach, which supports the handling of service artifacts during the service lifecycle. The approach introduces an information model for e-Service Management, as well as a tailored view concept to provide individual views to participating stakeholders. The outlined approach tackles nonfunctional management issues which lead to better maintainable, adaptable and extendable service systems.