Vorträge (Auswahl)

Four Shades of Customer: How Value Flows in Fintech Ecosystems

Woroch, Robert
Name der Veranstaltung:
International Conference on Information Systems (ICIS) 2022
Copenhagen, Denmark
Fintech, Ecosystem, Value Modelling, Business Model, Multi-Case Study
Zugehörige Publikation:
Four Shades of Customer: How Value Flows in Fintech Ecosystems


The financial sector is undergoing a massive transformation, with new technology-driven players challenging established mechanisms and transforming the sector into a fast-moving market. With the gradual transition from a scale economy to a platform-driven network economy, enterprise networks are gaining strategic importance. Despite the growing interest in fintech’s, research has so far lacked a conceptualization of value creation in fintech ecosystems. Therefore, this research paper aims to analyze key players, value creation activities, and value streams based on the analysis of the business models of payment services, personal financial management, robo-advisory, peer-to-peer lending, trading, and cryptocurrency. We present a holistic value network for the fintech ecosystem based on structured literature review and analysis of 171 fintech companies. We were able to show that fintech platform orchestrates multiple market sides and that customers take four distinct roles at the center of the ecosystem when using fintech services.